PACKAGING
Our chocolate products are packaged with care to ensure your satisfaction. We tightly seal our confections to keep them fresh and protected. If the temperature is 70° or above, we will notify you via e-mail of the need to upgrade to warm weather packaging and Next Day Air Shipping. We will hold your shipment until we receive your confirmation acceptance of the additional cost of Next Day Air Shipping. If you choose a different shipping method against our recommendation, we will not be responsible if the chocolates arrive melted and will not offer a refund.
DESTINATIONS/SHIPPING
We ship year-round throughout the United States exclusively with UPS. Unfortunately, we are unable to ship internationally at this time. UPS can not ship to P.O. boxes, APO or FPO locations, so please provide us with a street address for your package destination.
ALL CHOCOLATE SHIPMENTS REQUIRE A SIGNATURE UPON DELIVERY. WE WILL NOT GUARANTEE OR REFUND ANY DAMAGED PACKAGES THAT DO NOT HAVE A SIGNATURE OR WERE DELAYED IN DELIVERY DUE TO THE RECIPIENT NOT BEING AVAILABLE FOR THE FIRST DELIVERY ATTEMPT.
DELIVERY OPTIONS
Chocolate Inspirations offers the following shipping options through UPS: Ground, 3 Day Select, 2nd day Air, 2nd Day Air AM, Next Day Air Saver, Next Day Air, and Next Day Air Early AM. Our shipping rates are based upon the total package weight and the destination of the package. We ship Monday-Thursday, with the exception of holidays. You can select your desired arrival date and we will make every attempt to have your package arrive on time. Please see the liability section for more information.
TRACKING
Once your package has been shipped, you will receive an e-mail notification including your package tracking number. You may click on the provided link, or enter your tracking number at UPS.com to check the delivery status of your package.
INCORRECT OR INCOMPLETE ADDRESSES
When an incorrect or incomplete address is provided, there will be a $20.00change of address processing fee, the cost to reship the item, plus any additional UPS charges incurred. Once the package is returned to us, Chocolate Inspirations will resend the package to the new address. To resend the package we must have the Recipient’s name, Company name (if applicable), Street #, Street name (please include N,S,E,orW), the Suite/Apt/Floor #, City, State, and Zip Code.
LIABILITY
Once your package has been picked up by UPS, Chocolate Inspirations is no longer responsible for any damages caused by UPS delivery or any delays due to weather, or carrier malfunctions.
Chocolate Inspirations is not liable for any misdirected and/or delayed packages if an incorrect or incomplete address was provided at the time of the order.
Chocolate Inspirations is not liable for any damages or non-delivery of packages if the intended recipient is not available to receive the package on the first delivery attempt.
During warm weather months (April – September) if any other shipping option other than Next Day Air is chosen, we will notify you via e-mail of a need to upgrade to Next Day Air Shipping. We will hold your shipment until we receive your confirmation of acceptance of the additional fees for overnight shipping. If you choose a different shipping method against our recommendation, we will not be responsible if the chocolates arrive melted and will not offer a refund.
GUARANTEES
Chocolate Inspirations guarantees that our chocolate, handmade confections, and sweets are made with the freshest, high-quality ingredients. We strive to satisfy our customers with the mouthwatering taste of freshly homemade.
REFUNDS AND RETURNS
Every item is carefully inspected before leaving Chocolate Inspirations. All returns must be in their original package, unused and uneaten and we will gladly refund the cost of the product. This does not apply to custom orders including, corporate logos, wedding favors, or chocolate boxes. Refunds for damage during shipping must be claimed through UPS. Please retain original carton in order to make your claim with UPS.
CANCELLATIONS
All of our products are made to order. Cancellations or decreases in quantities require notification prior to production. We require 3 weeks notification for any custom orders including, custom logos, wedding favors, and chocolate boxes. We require 2 weeks notification for all boxed candy orders.
Notification of cancellations or decreases in quantity once the order is in production will be subject to a loss of deposit and a minimum 10% cancellation charge.
PAYMENT OPTIONS
Unless otherwise stated, Chocolate Inspirations requires payment in full at the time the order is placed. We accept Visa, Mastercard, and Discover. Please call regarding additional payment options. We will not be responsible for a delay in shipment if your credit card is not approved.
SECURE ON-LINE ORDERING
Chocolate Inspirations has taken actions to make certain that shopping on our website will be safe and secure. We use SSL (Secure Sockets Layering), which is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data, including credit card information, passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions. This technology ensures a secure connection between you and Chocolate Inspirations.
In addition, all data sent over an encrypted SSL connection is protected with a mechanism for detecting tampering, which means that it automatically determines whether the data has been altered over the internet. In turn, customers can trust SSL to keep their personal information safe and secure while traveling over the internet.
PRIVACY POLICIES
Chocolate Inspirations is dedicated to protecting your privacy. We do not share, trade, disclose, or sell your personal information. The information you provide is important to us, this information is used to contact you regarding questions we may have concerning your order.
EMAIL ADDRESSES
Chocolate Inspirations will keep you informed. When you provide us with your e-mail address we will e-mail you confirmation of your order and shipping information. We will contact you through e-mail regarding any questions we may have concerning your order. Once your order has been shipped you will receive an e-mail with your tracking number.
Your e-mail address will automatically enroll you in our Chocolate Buddy Club. You will receive our monthly e-mail newsletters with special promotions, discounts, and exclusive offers. We do not disclose, trade, or sell email addresses under any circumstance.
ALLERGY WARNING
Our chocolate confections are processed on equipment that manufacture products that contain tree nuts, milk, peanuts, and soy ingredients.